This question is for this website and it's staff.

We ordered some diapers from your site. The diapers arrived late and I did not receive an explanation or apology as to why you did not keep your end of the deal.

Even though I spelled out our address in Mandarin I get a call from someone asking what the address is. I asked for a time frame as to when the diapers will be delivered but I did not receive one.

Later in the afternoon I get a phone call, from whom I presume, is the delivery person. He asked me what my address is and some other questions I could not understand. Since my Chinese is not very good I asked some clarification questions.

He instead began to speak much faster and in a rude tone. I think he was asking what my address was despite my repeating my address numerous times. After more conversation, where I was asking questions and he was yelling and interrupting me, I finally understood that he was asking for my apt number. I asked if I should go down to pick up the box of diapers. He yelled something in response and hung up before I could respond.

By this point I was worried that we were not going to get the diapers we paid for so I went down in hopes of meeting the delivery person. I instead found that he dumped the box in front of my apartment and left. The apartment guard was nice enough to put the diapers in a cart. I

This was horrible customer service. I am not Chinese but was polite to everyone I spoke to from your company. I paid my hard earned money for your diapers, which I hope are real.

My question is: why is your staff so rude and unprofessional? Is this because I'm a foreigner? Did I do something to anger your company? Why would your staff act in this manner? Is this how they are trained? If I order something else, will my order arrive late without explanation and be yelled at? Please clarify if this is the normal level of customer service from your company

Thank you